How to request benefit payment

To receive unemployment benefits, you must complete a weekly payment request for each week you are unemployed.

You must apply for unemployment benefits before you can request a benefit payment.
Each weekly payment request covers a one-week time period (Sunday through Saturday).
Your weekly payment requests will ALWAYS be for a previous week and NEVER for the current week.
You should submit timely payment requests for any week you are unemployed, even if your eligibility for benefits is still under review. This will allow us to pay you for these weeks if you are ultimately determined eligible.

Payment requests are made weekly

You can submit a payment request online or by phone using the self-service system.

Each week, you will:
- Log in to your account using your Social Security number and password. If you forgot your password, don’t keep guessing – you may lock yourself out of your account. Follow these instructions to reset your password.
- Select the option to request a benefit payment.
- Answer the questions about a one-week time period (Sunday through Saturday). Answering every question completely and accurately will allow us to determine your eligibility for benefits quickly.
- Be sure to report any hours you worked or any money you earned from any job, including: part-time work, self-employment, working for cash, and volunteer work. Note that we may verify the information you provide with your employer(s). See Working while collecting benefits for more information.
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You are responsible for your account

When you log in to your account, you are electronically signing your name. You are legally responsible for all activity that takes place in your account using your password. If you share your password with someone, such as a friend or family member, you are legally responsible for their actions, including repaying benefits and any penalties assessed.

If you knowingly make a false statement or representation, deliberately fail to disclose material facts, or knowingly withhold information in order to obtain unemployment benefits, you are committing unemployment insurance fraud. Learn more.
Request a benefit payment online
You can request your payment online Sunday through Friday, 6 a.m. to 8 p.m. with no restrictions.

Follow the steps below to request a benefit payment each week:
1. Select Applicants and then Log in to My Account.
2. Log in to your account using your Social Security number and password.
3. Select Request Benefit Payment.
View step-by-step instructions to make a weekly payment request - regular unemployment benefits.

If your Social Security number ends in:	Call on:
1, 3, or 5	Tuesday 6 a.m. to noon
7 or 9	Tuesday noon to 6 p.m.
0, 2, or 4	Wednesday 6 a.m. to noon
6 or 8	Wednesday noon to 6 p.m.
Any	Thursday or Friday 6 a.m. to 6 p.m.

Question and Answers

The Request Benefit Payment link is missing from my account. How do I request a benefit payment?

The Request Benefit Payment link will display when you have an available week to request. Once you have requested the available week, the link will disappear until the current week ends on Saturday (and a new week becomes available to request).

If it has been a while since you last submitted a request for benefits, your account may have gone inactive. When this occurs, you must reactivate your account before you can request a benefit payment again. See Stopping and starting benefit payments for more information.
I have been working part-time. Should I still submit a payment request for weeks that I worked?

How to request benefit payment

Submitting your payment request

Payment requests are made weekly

You are responsible for your account

Request a benefit payment online

Request a benefit payment by phone

Phone schedule to request benefit payments

Question and Answers